Privacy Policy
Effective Date: January 1, 2025 | Compliant with: PIPEDA (Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5)Limra Jewelry ("we", "us", or "our") is committed to protecting the privacy of our clients, wholesale partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
1. What Personal Information We Collect
We may collect the following categories of personal information:
- Contact information: Name, phone number, email address, mailing address.
- Order and transaction information: Details of custom orders, wholesale inquiries, service requests, and purchase history.
- Communication records: Messages sent via our contact forms, WhatsApp, email, or phone.
- Technical information: IP address, browser type, pages visited, and time spent on our website (collected via standard server logs or analytics tools).
2. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you submit a contact form, custom order inquiry, or wholesale application on our website.
- When you contact us by phone, email, or WhatsApp.
- When you visit our store in person.
- Automatically through cookies and analytics when you browse our website.
3. Purposes for Collection and Use
We collect and use your personal information only for the following identified purposes:
- To respond to your enquiries and provide quotations for our products and services.
- To process and fulfil custom jewellery orders, wholesale orders, and service requests.
- To send you transactional communications related to your order.
- To send our newsletter and promotional communications, if you have subscribed (you may withdraw consent at any time).
- To improve our website and services based on usage analytics.
- To comply with applicable legal obligations.
4. Legal Basis for Processing
Under PIPEDA, we process your personal information with your knowledge and consent, except where the law permits or requires otherwise. By submitting a form or contacting us, you consent to the collection and use of your personal information as described in this Policy.
5. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., web hosting providers), bound by confidentiality obligations.
- Legal requirements: Where required by law, court order, or governmental authority.
- Business transfer: In the event of a merger, acquisition, or sale of our business assets, in which case personal information may be transferred as a business asset.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and gather analytics. You may configure your browser to refuse cookies, though some functionality may be affected.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Order and transaction records are retained for a minimum of seven (7) years in accordance with Canadian tax and business record-keeping requirements.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
9. Your Rights Under PIPEDA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent to the collection or use of your personal information (subject to legal and contractual restrictions).
- File a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe we have violated your privacy rights.
To exercise these rights, please contact our Privacy Officer at the address below.
10. Third-Party Platforms
Our website links to third-party platforms including Instagram (Meta), Facebook (Meta), WhatsApp (Meta), and Google Maps. These platforms have their own privacy policies, which govern their collection of your data. Limra Jewelry is not responsible for the privacy practices of these third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated policy will be posted on this page with a revised effective date.
12. Contact — Privacy Officer
For privacy-related inquiries, access requests, or complaints, contact our Privacy Officer:
Limra Jewelry — Privacy Officer2449 Yonge Street, Floor 2
Toronto, Ontario M4P 2E7
Canada
Tel: 647-540-2416