Returns & Exchange Policy
Effective Date: January 1, 2025 | Governed by: Ontario Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. AAt Limra Jewelry, your satisfaction is our priority. This policy sets out our terms for returns, exchanges, and refunds in accordance with the Ontario Consumer Protection Act, 2002 and applicable consumer protection legislation.
1. Standard Ready-Made Items
For ready-made jewellery items purchased in-store:
- Items may be returned or exchanged within 7 calendar days of purchase, in their original, unworn condition with original packaging and proof of purchase.
- Items must not show signs of wear, alteration, or damage caused after purchase.
- Refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.
- We reserve the right to decline returns that do not meet these conditions.
2. Custom and Bespoke Orders
Custom-made jewellery is crafted specifically to your design specifications and is therefore non-refundable, except in the following circumstances:
- The finished piece contains a verifiable manufacturing defect identified at the time of delivery.
- The piece materially differs from the approved CAD design or specifications confirmed in writing prior to production.
In these cases, Limra Jewelry will, at its discretion, remake the piece or issue a store credit. Custom order deposits are non-refundable once design work has commenced, in accordance with your signed order agreement.
3. Repair and Service Work
If you are not satisfied with a repair or service performed by Limra Jewelry, please notify us within 14 calendar days of collection. We will rectify any issue arising from our workmanship at no charge. We are not responsible for pre-existing conditions or damage caused after collection.
4. Resized Items
Rings and other items that have been resized are not eligible for exchange due to the irreversible nature of the alteration, unless a manufacturing error is demonstrated.
5. Online Orders
At this time, Limra Jewelry does not process online purchases directly. All sales are made in-store or via direct consultation. This policy applies to all in-store transactions.
6. Items Not Eligible for Return
The following items are not eligible for return or exchange under any circumstances:
- Custom and bespoke jewellery (except as noted in Section 2 above).
- Items that have been worn, altered, or damaged after purchase.
- Engraved items.
- Items purchased during a final sale or promotional clearance event.
- Wholesale orders (see our Wholesale Terms).
7. Consumer Protection Rights
Nothing in this policy limits or excludes your rights under the Ontario Consumer Protection Act, 2002. If a product is defective or does not conform to what was represented at the time of sale, you may have statutory remedies available to you, including repair, replacement, or refund.
8. How to Initiate a Return
To initiate a return or exchange, please:
- Contact us at 647-540-2416 or via WhatsApp at +1 647-540-2416 within the applicable return period.
- Bring the item and proof of purchase to our store at 2449 Yonge Street, Floor 2, Toronto, ON M4P 2E7.
9. Contact
Limra Jewelry2449 Yonge Street, Floor 2
Toronto, Ontario M4P 2E7
Tel: 647-540-2416
Mon–Sat: 11:30 AM – 5:00 PM